Keeping an eye on your orders

Once sales are running, Orders & tickets is the page you'll live on: who has bought, how much is still free, which seat is taken — and the lists you need on the night of the concert.

The four key figures

Right at the top of the Overview there are four tiles:

• Tickets sold — the total across all categories
• Available — what's left. Below it you see what of: “of N seats” with a seat map, otherwise “of N capacity”. If at least one category has no capacity limit, it shows ∞ and “Unlimited categories”.
• Gross revenue — what buyers have paid in total, not your payout
• Paid orders

The order list

Under Orders & tickets, the “Orders” box holds one row per order with four columns: Buyer (the email address), Status, Total and Placed. Further up, in the “Entry control” box, three small chips summarise how many orders are paid, how many tickets have been issued and how many orders there are in total.

These are the statuses:

Orders you issued yourself as free tickets also carry the Free marker.

Expanding an order

Clicking a row expands it and shows what's actually in the order:

• each individual ticket with its scan code, the ticket category, the holder's name (where it was recorded) and the seat in the form “section · row-number”
• whether and when a ticket was checked in at the door — the quickest answer to “is the group already inside?”
• the time of payment and any discount that was granted

That answers the usual queries right there in the list; for searching, filtering and sorting across many orders, the CSV export further down is still the better tool.

What you can do with an order

The actions sit at the end of the row:

• Resend tickets — only for paid orders (“Only paid orders have tickets to send”). It sends the confirmation and the ticket PDFs to the same address again; nothing about the order changes and the codes stay the same. The best first move when someone reports that the email never arrived.
• Refund — with a confirmation prompt, and only offered where there's actually something to refund. What happens to the money, the ticket and the seat is covered in Refunds and free tickets.

Top right, a button refreshes the orders and the seat status. The list doesn't reload by itself.

Occupancy on the map

For an event with a seat map, the same page carries the “Seat map — blocked seats” box: the auditorium with coloured counters for sold, held and free. “Held” seats are ones somebody currently has in checkout — they come back by themselves if no payment is made.

The three exports

All the exports are CSV and download immediately; the buttons sit in the “Entry control” box.

Invoices

For every paid order with an amount above zero, cori Tickets automatically creates an invoice — in your name, with the details from Tax & legal, and with an unbroken sequential number per selling identity. The buyer receives it as a PDF attached to the same email as their tickets.

Orders with no amount aren't invoiced: free tickets and orders that a voucher code brings down to zero get no invoice.

Downloading your invoices

You'll find your issued invoices collected under Tax & legal in the “Tax, invoicing & legal” section — the same place where you maintain your seller details. You can:

• download an individual invoice as a PDF, byte-for-byte identical to the file the buyer received
• pull all the event's invoices as a single combined PDF — the thing your bookkeeping wants at the end of the year

What's on the invoice — gross prices, the VAT statement, your seller details — is described in Fees and taxes. cori gives you no tax advice; what applies beyond that is set out in the Organizer Agreement.

What's next?

• Give seats away or give money back: Refunds and free tickets
• On the night: Admission with the ticket scanner
• When the money arrives: Setting up payouts
• What the buyer experiences: Buying tickets and Finding your tickets again