Ticket categories and prices
Create categories and fares in cori Tickets — price, capacity, maximum per order, colour, and when a category can still be deleted.
Web only
cori Tickets runs in your browser at tickets.cori.music. There's no separate app for it — the cori app simply links there and opens the shop in your browser.
A ticket category is one kind of ticket you sell — “a name and a price, like ‘Standard’ or ‘Reduced’”. Without at least one category there's nothing to buy in the shop. Within a category you can also create fares: same category, same seat, just a different price.
In the event, under Categories & seats. Anyone on the event's team can edit it. Creating categories costs nothing and is possible at any time — even after publishing.
Category or fare?
The difference decides what your ticket selection looks like in the shop.
- Category — separates what someone buys. It has its own colour, its own capacity and its own maximum per order. With seat reservation, its colour marks the seats on the map. Examples: “Stalls”, “Circle”, “Standing”.
- Fare — separates who buys. All the fares in a category mean the same seat, just at a different price. “Buyers pick one of these for each ticket in this category.” Examples: “Reduced”, “Student”, “Child”.
As a rule of thumb: different seats or a different capacity → a new category. Same seat, lower price → a new fare.
Creating a category
Under Categories & seats, click “Add category”. The first time round the button is called “Add your first category”.
Both are required. For the name, cori offers suggestion chips — Standard, Reduced, Student, Child, Member, VIP — of which only the unused ones appear. Two categories in the same event may not share a name (“This event already has a category with that name.”).
At the top of the dialog you can always see what the buyer pays and what reaches you: the amount in large type and, below it, “buyer pays · you receive <amount>”. The second figure is the amount after cori's fee and the payment fee have been deducted.
Use “Add a reduced fare” to create further prices within the same category. Each one needs its own name and amount; two fares in the same category may not share a name.
The ID icon next to it switches on “Require proof at the door”. When it's active, door staff are asked to check ID, and in the shop the buyer sees the note “Bring proof of eligibility”. It doesn't stop anyone from buying — it's a hint, not a barrier.
The colour “marks this category's seats on the map and its tickets in the shop”. If you reach for a colour that's already taken, cori warns you: buyers won't be able to tell the categories apart on the map.
Done. The category appears in the list straight away — and in the shop as soon as the event is published.
“More options”: capacity, maximum, fee
The three rarer settings sit behind “More options”. If you edit a category that uses one of them, the section is already expanded.
Limit how many can be sold (capacity)
The “Limit how many can be sold” switch caps how many tickets in this category are sold in total. Leave it off and you sell an unlimited number — the list then shows “<n> sold · unlimited” instead of “<n> of <m> sold”.
If 40 tickets have already gone, the capacity can't be lowered to 30 — neither in the interface (“At least 40 — that many are already sold.”) nor on the server. Raising it is possible at any time. If you want to close a category without taking anything back, set the capacity to exactly the number sold: it then counts as sold out immediately.
The capacity applies per category, not per fare. If you also sell a reduced fare in a category with 100 tickets, both fares share those 100 — you can't use the dialog to say that at most 20 of them may be reduced.
With seat reservation the seat map is what counts anyway: capacity is the number of seats you've drawn, not the sum of the capacities.
Maximum per order
“The most of this category one buyer may take in a single order.” Empty means no limit. The buyer sees the note “Max <n> per order” right on the ticket, and with several fares “Max <n> per order, across all fares” — so the limit applies to the category as a whole, not per fare.
It's checked on the server too, across the whole basket. It's a limit per order, not a total limit per person: order twice and you get the maximum twice.
Who pays cori's fee
By default this says “Use my default” — the setting from your selling identity. Per category you can switch it to “I absorb it” or “Buyer pays it”. What that means for the final amount is covered in Fees and taxes.
When a category is sold out
As soon as the capacity is reached, the category carries the red “Sold out” label in your list. It stays visible in the shop, but the plus button is disabled and the counter reads “0 left” — there's no waiting list and no notification.
When checking availability, cori includes reservations that are live in other people's baskets. That's why an order can fail with “Only <n> left for <category>” even though your list still shows free tickets. If the other buyer abandons the purchase, they're released again.
If you want to add more, simply raise the capacity — tickets already sold are unaffected.
Changing prices
Price changes only affect future sales. Anyone who has already bought keeps their price; it's fixed on the receipt that was issued. There's no retroactive adjustment and no automatic partial refund.
Deleting a category or a fare
- A category with sold tickets cannot be deleted. The bin is greyed out (“Cannot delete a category with sold tickets”), and the server refuses it too.
- A fare with sold tickets cannot be removed. The bin next to it shows “<n> sold — cannot remove”.
- The last fare in a category can't go — without it the category would be unsellable.
If nothing has been sold yet, cori asks first: “Delete category? — ‘<name>’ will be removed from the shop.”
If the category still has seats or sections attached to it on the seat map, deleting fails, even though the confirmation text suggests otherwise. The dialog then shows an error message (“This category is still assigned to seats in the seat map. Reassign or remove those seats first.”). Assign the seats concerned to another category on the seat map first, or delete them — after that the category can be removed.
If you only need a category out of the way temporarily, capacity is the gentler tool: set it to the number already sold instead of deleting.
What's next?
- Who bears the fee and what the buyer pays: Fees and taxes
- Discounts for particular groups: Promo codes
- So you can publish at all: Setting up payouts
- Creating the event: Creating an event
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