Not every guest wants their ticket as a PDF. With delivery by post, buyers can choose at checkout to have you send them the printed tickets. They pay online as usual, with a shipping fee if you like, and you print the tickets from the shipping list, put them in the envelope and tick the order off. The shipping fees go to you in full; cori charges no fee on them.
Switching on delivery
- Open “General”
In the event, choose General on the left and scroll to the "Checkout options" box.
- Switch on “Delivery by post”
The delivery options appear below the switch. The e-ticket always stays on offer as well: the buyer decides per order.
- Set the shipping fee
Under "Shipping fee", choose "Flat per order" or "Per ticket" and enter the "Amount" below. "0 = free shipping." An amount above zero must be at least 0.50.
- Add a shipping note (optional)
For example "We post tickets as a letter within 5 working days." The text is "shown to the buyer once they pick delivery by post, and in their confirmation email".
- Save
Click Save at the bottom of the section. From now on, buyers see the delivery option.
What buyers see at checkout
After choosing tickets, "Continue" leads to an intermediate step: "How would you like your ticket?" Next to "E-ticket by email (PDF)" (and "Collect at the box office", if you offer it) is "Delivery by post" with the cost, such as "(+ €3.00)", "(+ €1.50 per ticket)" or "(free)".
If someone chooses delivery, your shipping note appears (without a note of your own: "You'll pay online now, and the organizer will post your printed tickets to the address below.") along with the "Shipping address" with name, street and number, address line 2, postcode, city and country. Until the address is complete, they can't continue to checkout. In the order summary, the cost appears as a separate "Shipping" line.
After payment, the confirmation page says "Order confirmed! Your printed tickets will arrive by post. A confirmation is on its way by email.", followed by your shipping note and the shipping address. The confirmation email contains no ticket PDFs, only the order summary, the address and, if anything had to be paid, the invoice. On it, the shipping fee appears as a separate "Shipping" item.
Print, post, tick off
As soon as delivery is switched on, the "Shipping" box appears under Orders & tickets: "Orders whose tickets go by post. Print the tickets, post them and tick the order off. Your whole team sees the same list."
- Look at the open orders
At the top, two chips count "n to ship" and "n shipped". Below them is every open order, oldest first, with shipping address, number of tickets, payment date, shipping fee, buyer email and the seats.
- “Print tickets”
Downloads all tickets for this order as one PDF. Print it out and put it in the envelope.
- “Mark as shipped”
The order leaves the open list, and in the order list it now shows "Shipped" instead of "To ship". From then on, the buyer sees "Your printed tickets have been sent by post." on their ticket page.
You can take back an accidental tick with Undo. To do so, bring the completed orders back into view with the "Show shipped" switch.
For address labels or a mail merge, "Shipping list (CSV)" downloads one row per paid postal order: order number, name, address lines, postcode, city, country, email, number and codes of the tickets, shipping fee (in cents), purchase and shipping date. The ones still open are at the top.
The order details also show under "Delivery" whether an order is "By post, not sent yet" or "By post, sent on …", with the shipping address and a "Print tickets" button of its own.
What else you should know
- If you refund a postal order, the full amount goes back, shipping fee included. The printed tickets are then invalid at admission, even if they're already in the letterbox.
- If you switch delivery off later, the "Shipping" box stays as long as there are postal orders. You still have to send orders that have already been bought.
- The shipping fees appear in the summary statement as a separate item, apart from ticket revenue.
If it doesn't work
- "Enter 0 or at least 0.50.": cori doesn't accept amounts between 1 and 49 cents, because Stripe rejects payments that small. "Save" stays greyed out until then.
- The option is missing at checkout: check whether you saved after switching it on. Only then do buyers see "How would you like your ticket?".
- A buyer can't get to checkout: their shipping address is incomplete. Apart from address line 2, every field is required.
What's next?
- What the printed ticket looks like: Designing the ticket
- Order list, exports and summary statement: Keeping an eye on your orders
- Who gets the shipping fee and the fee: Fees and taxes
- Money back for a postal order: Refunds and free tickets