Reminding people of missing answers

With Remind you send everyone who hasn't answered an appointment or a poll yet a push notification on their phone, with your own text if you like. For appointments, cori also reminds people by itself about two days beforehand. This automatic reminder is on until you turn it off in the choir settings.

Reminding people about an appointment

1. 1
   Open the appointment

   Above the participant list you'll see Remind with the number of missing answers, for example "Remind (3 open)". You yourself aren't counted.

2. 2
   Check the message

   A click opens the Send a reminder? window. At the top it says who gets the message, for example "To everyone who hasn't said yes or no yet (3)"; the app also lists these people by name. Below that you see the push notification as it will arrive: "A quick request from" with your first name, and below it for example "Choir rehearsal on Thursday, 5 November: could you still say whether you're coming?"

3. 3
   Write your own text (optional)

   With Edit text you replace the question with your own words; the appointment and date stay in front of it. Up to 300 characters are allowed. Default text brings back the original question. If you leave the default text, everyone reads it in their own app language; cori sends your own text exactly as you write it.

4. 4
   Send

   Click Remind. cori confirms with "Reminder sent (3)", and for twelve hours afterwards the button reads Reminded.

Who gets the reminder

• Everyone invited to this appointment who hasn't accepted or declined yet, including those who explicitly chose "Uncertain". If the appointment is only for selected members, only them. You don't get it yourself.
• If the appointment's default attendance is set to Accept or Decline, "Remind" reaches everyone who only has that status because of the default. The window then says "To everyone who hasn't answered and so counts as coming by default", and the message asks "You're down as coming by default. Is that right?" (for decline: "Can you make it after all?").
• For children without their own phone, the reminder goes to their parents, see Young singers under 16.
• People without the app never get a reminder. You record their answers yourself, see Adding members who don't use the app.

Anyone who taps the notification lands directly on the appointment and can answer. On the phone, cori shows it as long as the Dates switch is on under Settings›Notifications.

Reminding again

Nothing is blocked, but cori warns you: if someone already sent a reminder for this appointment in the last twelve hours, the window shows for example "Anna already sent a reminder 2 hours ago." or "You already sent a reminder 3 hours ago.", and the button reads Remind anyway. You then decide yourself whether the message goes out again.

If someone else from the leadership sent a reminder, cori notices when you send: the message doesn't go out yet, the window shows who reminded when, and you can follow up with "Remind anyway". "Reminded" only shows on the device or in the browser you sent the reminder from; clicking it opens the window again.

Reminding people about a poll

Under an open poll in the chat, Remind appears next to the number of votes too. It works like it does for appointments, with these differences:

• Whoever started the poll can send reminders, as can choir leadership and admins.
• The message goes to everyone in the chat except you who can vote and hasn't yet: in the general chat to the whole choir (excluding parents and children without their own phone), in a group to its members. The number on the button counts exactly these people. The message mentions the poll's question and asks whether they'll still vote; your own text comes after "Poll" and the question.
• For an anonymous poll there's no number on the button, because cori doesn't show who has already voted. The reminder still only goes to those who are missing.
• On the phone, it appears as long as the Messages switch is on under Settings›Notifications.
• Once the poll is closed or its end has been reached, "Remind" disappears.

If a poll has an end, cori also reminds people by itself: around 24 hours before it closes, everyone who hasn't voted yet gets "Your vote is still missing". Whoever started the poll doesn't get it. This message goes out at the earliest twelve hours after the poll starts and never in the last hour; for very short polls it's skipped. The leadership has no switch for it. How to create polls is explained in Creating a survey.

Automatically two days before the appointment

For appointments, cori does the chasing for you: around two days before the appointment, everyone who hasn't answered yet gets a push notification, such as "Are you coming on Thursday?" with "Choir rehearsal at 19:00. One tap and your choir director knows." If the appointment has a response deadline, the reminder comes two days before the deadline and mentions it: "Answer by …" with the day and time.

1. 1
   Open the choir settings

   Web app

   Open Choir in the sidebar and click Settings at the top right.

   Mobile app

   Open the Choir tab and tap the Choir settings tile.
2. 2
   Flip the switch

   In the For the whole choir section, turn Automatic reminders on or off. The switch is on by default.

3. 3
   Save

   Apply the change at the bottom with Save.

Keep in mind:

• The automatic reminder only exists for appointments whose default attendance is "Uncertain". If an appointment is set to "Accept" or "Decline", it's skipped, see Automatic attendance.
• It comes once per appointment (in a series, for each individual one), and for appointments for selected members only to them. The choir leadership doesn't get it, and neither do people without the app.
• An appointment has to be in the calendar for at least twelve hours, and the message only goes out between two days and one day before the appointment (or the deadline). If you create an appointment less than about a day and a half beforehand, there's no automatic reminder. Use "Remind" instead.
• While the reminder is still upcoming, choir leadership and admins see "Automatic reminder 2 days before" in the "Remind" window (with a deadline: "Automatic reminder 2 days before the response deadline").
• Every member can turn it off on their own phone: Settings›Notifications, switch Reminders to answer.

When "Remind" disappears

For appointments, you only see "Remind" as long as there's something to remind people about. It disappears

• as soon as the answers close: at the response deadline, or without a deadline at the start of the appointment,
• when everyone except you has answered,
• when the appointment is cancelled or doesn't record attendance.

If it doesn't work

• "Everyone has answered already." or "Everyone has voted already.": by now everyone has answered; no message went out.
• "Error" after sending: nothing went out. That happens if the appointment started in the meantime, its deadline passed or the poll was closed while the window was open, or if there's no connection.
• The send button is greyed out: your text is longer than 300 characters. From 270 characters cori shows a counter, and beyond the limit how many characters too many there are.
• Someone didn't get anything: the person only uses cori in the browser, has turned off notifications for cori, has switched off "Dates" in the notification settings ("Messages" for polls, "Reminders to answer" for the automatic reminder), or had already answered. See Setting up push notifications.

What's next?

• Collecting answers by a set time: Setting a response deadline
• How members answer: Setting and tracking attendance
• Polls in the chat: Creating a survey